Poor communication, whether it be at home or at the work place, can create an environment of uncertainty and discouragement. We all have the best intention to communicate effectively on a daily basis, but we are not always given the tools to do so. Being able to effectively communicate is not a natural ability, and often, we need help in this area. In today's tech savvy world, there is no reason why an association cannot perform at their best. Paper based notes, and playing telephone tag are a thing of the past, so why not look to a simpler, yet more powerful communication method? A web-based communication portal & condominium website can be the missing link that you've been looking for. The internet is fast, accessible 24/7, and can provide ample information to condo owners at their convenience. What better way is there to earn your owners trust then to provide them with information in seconds? By taking the lead in providing information, you are setting the foundation for excellence in leadership, performance and management. A great corporation will want to exercise detection, action and prevention when dealing with their clients.
You want to be pro-active in detecting any problem areas within the community. This is sometimes a very difficult area to address as a small group of people are trying to look after the common good of the corporation. Why not have everyone on board? There is a high level of motivation for owners to protect their greatest asset, their home. A great website will not only display static information, but will have a fully interactive portal that continues to grow on a daily basis. As the site becomes larger and more information is available to owners, you can detect your problem areas sooner. Owners will also have the ability to contact the board and property manager through the site, and they will receive an automatic notification via email. This allows the corporation to act as soon as possible, as they are made aware of an issue instantaneously. Early detection is key to address a problem area, and goes to show your responsiveness to your clients.
Once you have detected a problem area, you can now address it. You should be able to create tasks and track the progress of the problem area. You should also keep the person who addressed the issue in the loop. By effectively communicating to the concerned, you build a level of trust. This person knows by visual confirmation that you are addressing his/her concerns. By indicating the progress online, you do not have to follow up through a telephone conversation, and should you wish, every owner can be made aware of this situation. We realize that certain issues take some time to address or fix, but there is no reason why you shouldn't be able to keep the concerned in the loop. Once the issue has been addressed, you can notify the person of the status of their concern. You now have historical data for future use, should a similar issue arise again, or should you need this information for legality purposes. You can't prevent all situations from happening, but you can do a great deal in addressing future issues.
Your website should be easy enough for anyone to edit/add content that is beneficial for all owners. Do you have emergency contacts readily available in case of an emergency? Are your owners always asking for meeting minutes and by-laws? Why not post them on your site behind a secure area, where only those individuals that need access, have access. Providing this information readily shows that you are attentive, and you don't have to spend countless hours searching for important documents. What about those phone calls that take you away from serving the needs of the corporation. Perhaps other owners could answer questions in the forum? You would be amazed how effective this feature is, and how quickly you build a community that is unified.
As you can see, a great condominium website could enhance the user experience and greatly help in providing the best possible service through effective communication. There are many benefits to having a communication portal that will help you in increasing the relationship between you and your clients. A condominium website should offer, not only concise information at lightning speed, it should do so with great ease. Communication through technology is possible, it is here and it is effective.